Having watched the two videos and read the 1st article I am now aware that what I've been doing for the last few years is Library 2.0. OUr institution doesn't allow IM but we make due with e-mails and the ask-a-librarian button on our home page. Time is critical in providing information to our patrons and the use of OPAC's, Docline and online resources has kept our library current with our users.
After completing "23 Things" I will be better equipt to answer more techie questions from our ever growing walk-in internet users.
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